Handling Issues with UPS Delivery Driver Behavior: Your Options and What to Consider

Have you ever noticed your UPS package being thrown carelessly to the ground by the driver upon delivery? If so, you are not alone. Many customers have reported similar experiences. However, before you decide to head to Quora and ask a bunch of strangers for advice, it is important to understand what constitutes acceptable behavior during package delivery and how to address the issue effectively.

Understanding Package Handling Practices

My advice is not to engage in public forums unless you have concrete evidence supporting your claim. Being overly anxious about the handling of your packages can be a normal reaction, but it is crucial to understand the standards and practices that UPS follows.

First, it is important to clarify the term 'throwing'. Video footage that portrays a driver throwing a package on the ground suggests that the package is being tossed overhand with force, similar to a baseball throw. However, if what you are observing is more of a 'toss', this can be quite different. There are typically two types of 'tosses', both of which are done underhand and with care. These 'tosses' are used to place packages on doorsteps, primarily with soft goods or small boxes, without the risk of them falling from a significant height.

Taking Action Against Alleged Misbehavior

If you suspect that the driver is indeed damaging your packages, the first step is to report the issue to UPS directly. Contact UPS and provide as much information as possible about the incident and the driver, including any relevant video evidence. This can help the company take appropriate action.

Once you report the issue to UPS, the company may refer you to the local depot. Inviting their comments and providing them with your footage can be a more effective approach than seeking advice from strangers on public forums. This aligns with the company's official channels for addressing customer complaints and concerns.

Contacting UPS for Assistance

Another aspect of the delivery process that often causes anxiety is the lack of communication and handover. You can configure your preferences for package delivery, such as specifying a location to put the package or choosing where you want scheduled delivery. By using UPS My Choice, you can better manage your delivery experience and minimize misunderstandings.

Additionally, if the issue with the delivery driver continues, consider contacting UPS to discuss any further steps. They may assist in arranging a review of the videos to determine if any corrective action is required. Imposing personal judgments or public outrage without proper evidence is not always the most effective approach.

Conclusion

In summary, if you suspect that your packages are being mishandled during delivery, it is best to report the issue to UPS directly. Providing concrete evidence and reporting to the local depot can help address the issue more effectively than seeking advice on public forums. Understanding the typical practices of package handling and respecting the efforts of UPS drivers can also help in resolving any concerns and ensuring a smooth delivery experience.

Key Points

Review video evidence and understand the difference between 'tossing' and 'throwing'. Report issues directly to UPS and provide detailed information. Engage with the local depot for assistance and feedback. Utilize UPS's customer service tools, such as UPS My Choice.