How to Get Your Money Back from Amazon if Your Package is Lost

Dealing with a missing package from Amazon can be frustrating, but rest assured, there are steps you can take to ensure that you get a refund or have your order reshipped. This guide will walk you through the process, including contacting customer service and understanding the timeline of events.

1. Contacting Amazon Customer Service

The first step in resolving the issue is to contact Amazon's customer service. You can do this either online or by telephone. Fully explain your situation, including the date you ordered the package and the expected delivery date.

Online Contact

To initiate the contact, log in to your Amazon account. Go to the Help section and browse to Need More Help > Contact Us. Here, you can choose to chat or call a representative.

By Phone

Alternatively, you can call Amazon's customer service line directly. Explain your issue to the representative, and Amazon will begin the investigation process. Once they confirm that your package is lost, they will issue a refund or resend the item.

2. Security Measures for Porch Pirates

If you live in an area with porch pirates, consider having your package shipped to a secure Amazon Box, your office, or another secure location. This precaution can help prevent your package from being stolen before it reaches you.

3. Timing and Tracking

It’s important to note that Amazon has specific timelines to follow:

Marked as Delivered: If your package is marked as delivered but you didn’t receive it, wait 2–3 business days. Allow Amazon's system to determine if the package is actually lost before filing a claim. No Movement for 3 Business Days: If the tracking shows no movement for 3 business days, the package is considered lost. Provide the tracking information to customer service.

If you ordered from a third-party seller, the timeline is slightly different. You must wait 3 business days after the latest estimated delivery date before contacting customer service. Amazon will then reach out to the seller on your behalf.

4. Case Investigation

Once you report the missing package, Amazon will begin an investigation. They may ask for further details, such as photos or videos to better understand the situation. Ensure you provide all necessary information to expedite the process.

5. Refund or Reshipping

Once the investigation is complete, Amazon will either issue a refund or reship the item. They prefer to retain your business, so they will work to resolve the issue quickly.

6. Conclusion

Dealing with a lost package from Amazon is never ideal, but by following these steps, you can increase your chances of getting a refund or having your order reshipped. Remember to be patient and provide all necessary information to help resolve the issue.

Disclaimer: The information provided is based on typically observed practices and timelines for Amazon’s customer service. Specific policies and procedures may vary.