How to Report a Damaged Redbox DVD: A Comprehensive Guide

If you have experienced issues with a DVD borrowed from Redbox, you need to report it promptly to ensure a smooth service experience in the future. Whether you are using the Redbox website or app, or prefer to contact Redbox customer service, here's a step-by-step guide to help you notify Redbox about a damaged DVD.

Steps to Notify Redbox if a DVD is Damaged

Visit the Redbox Website or App: Start by visiting the Redbox website or opening the Redbox app on your device. Sign In: Log into your existing account if you have one. For rentals without an account, you may need the rental information. Locate the Support Section: Find the support section on the website or app. This is usually found in the footer or within a menu. Report the Issue: Look for the option to Report a Damaged DVD or Rental Issue. This may include filling out a form or following specific instructions provided. Provide Details: Be ready to provide details about the DVD, such as the title and any specific issues you encountered. Clear and accurate information is crucial for a prompt resolution. Follow Up: After submitting your report, you may receive a confirmation email or further instructions through the app.

Contact Redbox Customer Service Directly

For those who prefer to speak to a representative, you can call Redbox customer service at 1.866.733.2693. Customer service agents will ask for the serial number on the paper label in the center of the disk and may apply a credit to your account.

Alternative Reporting Methods

Redbox also offers an alternative method for reporting damaged discs. You can report an unplayable disc by clicking the here link provided in the process, and then logging into your account. Select the disc you are reporting and the problem, and you can do this for any disc you have rented in the past thirty days.

Additional Tips

For those renting directly from the Redbox machine, there should be a 1-800 number on the side of the machine. If you have received a damaged disc, call this number to report it. Provide the numbers contained in the circular barcode at the center of the disc to identify the damaged item.

Redbox will usually pull the disc from the machine and issue a one-time use promo code for a free rental. This ensures you can continue to enjoy their services without further inconvenience.

By following these guidelines, you can ensure that your feedback is received and addressed promptly, helping to improve the Redbox service for everyone.

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