How to Retrieve Your IMEI Number After Losing a Stolen Amazon-Bought Smartphone

If you've misplaced your phone and need to retrieve the IMEI number, here's a comprehensive guide to help you obtain it. This article will walk you through various methods, including checking your Amazon account, contacting your carrier, and contacting the manufacturer's customer support.

Check Your Amazon Account

First, you should check your Amazon account to see if the IMEI number is listed:

Login to your Amazon account. Navigate to the orders section. Locate the order for your phone. Sometimes, the IMEI number is listed in the order details or in the product description.

Check Your Carrier Account

If you activated your phone with a carrier, log in to their website or app. Most carriers display the IMEI number for the devices linked to your account:

Login to your carrier account. Check if the device is listed with the IMEI number.

Check Google Account for Android Devices

For Android devices signed into a Google account, you can check the Google Play Store:

Visit the Google Play Store. Sign in with your Google account credentials. Locate your device and view the IMEI number if available.

Check Apple ID for iPhones

If you own an iPhone and have an Apple ID, you can retrieve the IMEI number from the Apple account:

Visit the Apple ID login page. Sign in with your Apple ID and password. Navigate to the device management section to locate your IMEI number.

Check Original Packaging or Receipt

If you still cannot locate the IMEI number, consider checking your original packaging or receipt. The IMEI number may be printed there:

Examine the original packaging or digital version of the receipt. Search for the device and look for any printed IMEI number.

Contact the Manufacturer

If you still need to find the IMEI number, you can contact the phone manufacturer’s customer support. They may have records of your purchase that include the IMEI:

Visit the manufacturer’s website. Navigate to the customer support or contact us section. Follow the instructions to contact the customer support team. Provide them with your order information to help locate the IMEI number.

File a Police Report

When reporting the theft, provide any details you have about the phone, and let the police know that you are trying to obtain the IMEI number:

Contact your local police department to file a report. Provide them with the exact make, model, and serial number of your phone.

Steps to Take After Retrieving the IMEI Number

Once you retrieve the IMEI number, ensure you keep it in a safe place for future reference:

Keep the IMEI number in a secure location. Share this information with your service provider to facilitate the blocking of your phone.

Contact Your Service Provider

If you have sufficient proof of ownership, your service provider may block your cell phone when reported stolen. This typically involves:

Providing your identity and answering security questions. The service provider will deactivate the SIM and block that phone's IMEI from their networks.

Contact Carrier Customer Service

Your carrier can also assist in blocking your phone. Here's how:

Call your carrier’s customer service hotline. Provide them with the necessary information to block your phone and deactivate the SIM.

Additional Tips

If you have set up Find My Phone on Google, you can use this feature to help locate your device. Show this information to the police if they need any assistance. It's a useful tool for recovering your phone.

Remember, the faster you act, the better your chances of recovering your phone. By following these steps, you can increase your chances of retrieving the IMEI number and taking appropriate actions to secure your device.