How to Track Your Orders on Shopee and Shopify

Shopee Tracking: A Combined Guide

Open the Shopee App or Website
Launch the Shopee app on your mobile device or visit the Shopee website for a hassle-free experience. Don’t forget to sign in using the account that was used to place the order. Access Your My Orders Section
In the app, tap the 'Me' icon at the bottom right corner and then select 'My Orders'. If you're using the website, find the 'My Orders' section in your account dashboard. Here, you'll have a list of your recent orders. Select Specific Order
Locate the exact order you wish to track. Click on it to view the details, including shipping information and the tracking status. You might also see a tracking number and a link to the courier's website for real-time updates. Use Courier’s Tracking Tool (Optional)
If you have a tracking number, you can directly visit the courier’s website to get more detailed tracking information. Contact Shopee Customer Service (If Needed)
Should you encounter any issues, feel free to reach out to Shopee's customer service for assistance.

How to Track Orders on Shopify

For those operating a Shopify store, you have two convenient ways to ensure seamless tracking:

Use ShopMaster to Upload a Tracking URL
If you're using ShopMaster to fulfill your orders, you can enable the Shopify Shipping Notification feature within the Order Settings. Select a tracking URL such as Trackdog. When you enter tracking information into an order on ShopMaster, this information gets uploaded to your Shopify store. To track the order, go to the Order details page on Shopify, click the tracking number, and get redirected to the Trackdog tracking site. Here, you can view the tracking info in real-time. Embed Trackdog’s Track Button Widget
Alternatively, you can add a Track Your Order page to your Shopify store by embedding Trackdog’s Track Button widget. Learn the processhere. This will allow both you and your customers to monitor the status of your orders.

Conclusion

Tracking orders is crucial for maintaining a smooth and transparent experience for both the seller and the buyer. By leveraging the resources available on Shopee and Shopify, you can ensure that your customers are always informed about the status of their orders. Whether you choose to use Shopee's built-in tracking tools or opt for Shopify’s advanced features, staying updated and providing real-time tracking is key to building customer trust.