Returning/Exchanging a Defective OnePlus 3T Purchased from Amazon

Welcome to understanding your rights when you purchase a mobile device like the OnePlus 3T from Amazon. This article will guide you on how to handle issues that may arise with your device and what to expect when trying to return or exchange it.

Understanding Returns and Exchanges

When you purchase a mobile device such as the OnePlus 3T from Amazon, there are specific guidelines that apply to returns and exchanges. These guidelines are aimed at ensuring a fair and straightforward process for consumers.

Returning a Functional Device

Amazon has a return policy that allows for returns of functional devices within a certain timeframe, typically 30 days. However, no cashback is provided during this period. If the device is functioning correctly but you would like to return it, you can do so within the 30-day window. After the 30-day period, if the device is still in good condition and not damaged by the buyer, a refund will be issued.

Issues with the Device

If the device arrives with a manufacturing defect, such as not working as expected, you are entitled to a full refund or a replacement. However, outside the 30-day window, the issue will be handled through the manufacturer's warranty, not by Amazon.

If the device was damaged by the buyer and is returned outside the 30-day window, no cashback will be provided. In such cases, the device will be refunded back to the original form of payment.

Examining Heating Issues

Heating is a common issue with mobile devices and can occur under normal usage conditions. Playing games, using the device in poor reception areas, or charging can cause the device to heat up. This is a normal part of usage and should not be a basis for returning the device.

Exchanging a Device with No Defects

As of the most recent updates, Amazon now allows customers who purchase a OnePlus 3T to exchange the device for another if they specifically request one. This exchange must be for another OnePlus 3T of the same variant as the original purchase. This means that if you wish to trade your device for one of a different variant, such as a model upgrade or a different color, this is not possible.

Why You Might Want to Return the Device

The main reason to return a device is if it has defects that affect its primary functions. However, if the device is functioning correctly and you want to upgrade to a newer model, you can only exchange it under the current policy.

What to Do in Case of Heating or Other Issues

If you experience issues with heating or other problems that you believe are not normal, you should first take the device to a service centre. If the service centre is unable to resolve the issue, you can then contact Amazon for further assistance. The manufacturer's warranty will be the primary point of contact for these issues.

Remember, any issues with subjective complaints such as heating should be reported to the service centre first. They have the expertise to determine if the problem is a result of normal use or a manufacturing defect.

Conclusion

When dealing with returns and exchanges for a OnePlus 3T purchased from Amazon, it is important to be aware of the policies and understand the conditions under which a return or exchange is possible. If you have any concerns or issues, contacting the service centre or Amazon directly is the best course of action.