Troubleshooting DoorDash: Why Is My Background Check Stuck and What to Do

If you're inquiring about your DoorDash application status and notice it's stuck on a background check, several factors could contribute to this delay. Below, we explore common causes and steps you can take to resolve the issue.

Common Reasons for a Delayed Background Check

The delay in processing your DoorDash background check can be attributed to several factors:

High Volume of Applications

DoorDash often experiences a surge in application submissions. During such times, the processing of background checks may experience delays due to the large number of applications being handled simultaneously.

Missing or Incomplete Information

To streamline the background check process, ensure that all the personal details you've provided in your application are accurate and complete. Any outstanding or inaccurate information can hold up the review process.

Background Check Provider Delays

DoorDash typically relies on third-party providers to conduct background checks. Delays or technical issues with these providers can extend the duration of the background check.

Criminal Record Review

If there are any criminal records that require further review, this will naturally prolong the background check process. DoorDash will typically communicate any necessary actions you need to take.

Identity Verification Issues

Any discrepancies in verifying your identity, such as mismatches in identification documents, can cause delays in the background check process.

What You Can Do

Here's what you can do to address the issue:

Check Your Email

Stay alert for any communications from DoorDash regarding the status of your application or any additional information required. DoorDash often sends updates via email, so make sure to check it frequently.

Contact Support

If you haven't received an update, reach out to DoorDash support for a comprehensive status update. They can provide specific insights into why your background check is delayed and what actions are necessary.

Be Patient

Conducting a thorough background check is a business-critical step in ensuring the safety and quality of DoorDash's service. These processes can sometimes take longer than expected, so patience is key.

Note: As of recent observations, the page that displays the status may not be fully updated due to lack of coding. Check your email for any updates or use the Uber Driver app to monitor the progress.

Additional Information

In order to deliver for DoorDash, you must consent to a free background check. This includes submitting your social security number and birthdate. Additionally, if you are driving a motorized vehicle, you will need to pass a Motor Vehicle Report. A Criminal History Report is also required.

On average, the background check takes 3-5 business days to complete. However, in some cases, it can take longer. You will be notified via text, or you can check the status directly in the Uber Driver app.

If you do not pass the background check for any reason, it is important to understand the disqualifying offenses. These include, but are not limited to, DUIs, sexual offenses, felonies, violent crimes, theft, and property damage. If you believe the accuracy of your background check is in question, find out who the third-party provider running the checks is, and contact them to dispute the results.