Why Cant I Send Money to Another Person with Skrill?

Transferring money with Skrill can sometimes become frustrating, especially when you encounter errors preventing you from sending funds to another person. Here are some common reasons behind these issues along with potential solutions to help you get your transactions working again.

Account Verification

If you are unable to send money to another person through Skrill, one possible reason is that your account is not fully verified. Ensure that you have completed all necessary verification steps as specified by Skrill. Verification is crucial for certain types of transactions and may be required to activate full sending and receiving capabilities.

Insufficient Funds

Make sure that your Skrill account has enough balance to cover the transaction along with any applicable fees. Check your available balance and ensure it is sufficient before initiating a transfer. If your balance is low, you might need to transfer more funds into your account to proceed.

Recipient's Account Status

Verify that the recipient’s Skrill account is active and has completed any necessary verifications. Inactive or restricted accounts may prevent the completion of transactions. If the recipient's status is an issue, they should contact Skrill customer support to resolve any related problems.

Country Restrictions

Be aware that Skrill may have country-specific restrictions on sending or receiving money. Ensure that both you and the recipient are located within regions supported by Skrill for such transactions. Check Skrill's guidelines or contact their customer support if you're unsure about country support.

Transaction Limits

Skrill has established daily, weekly, and monthly transaction limits. If you have reached these limits, you will not be able to send more money until the limits reset. Monitor your transaction history and plan accordingly to avoid hitting these limits too soon.

Technical Issues

Occasionally, Skrill’s platform may face technical issues or undergo maintenance, which can temporarily prevent transactions. If you suspect a technical issue, try performing your transfer again after a short period or during a less busy time.

Payment Method Issues

If you are using a linked payment method such as a card or bank account, ensure that it is still valid and not experiencing any issues. Common problems include an expired card, unlinked bank account, or invalid payment details. Update your payment method as needed to resolve these issues.

If you have checked all these factors and are still facing issues, it is best to contact Skrill’s customer support for more specific assistance. Skrill’s support team can provide tailored guidance and help resolve any unique problems you may be encountering.

Common Reasons for Failed Transfers

In addition to the general checklist for sending money, here are more specific reasons why a Skrill transfer might fail:

Card Funding Issues

Paying with a card can sometimes result in the card issuer declining the deposit. This could be due to insufficient funds, incorrect card details, or security concerns. If you encounter a decline, contact your bank to authorise the payment or try with a different card. If you are using 3DS, ensure you enter the security code provided by your card issuer.

Note that in some cases, the card issuer may reserve the amount for the failed funding attempt, even though Skrill has not yet debited it. Skrill will automatically release the reserved funds back to your card within a few days, but contact your bank for more details.

Manual Bank Transfer Issues

If you are making a payment using a manual bank transfer, ensure that you have sent the payment within 5 days of initiating the transfer. Missing the deadline or entering incorrect details can cause the transaction to expire or fail. Double-check that you have sent the payment from a valid personal bank account, and include the unique transaction reference in the reference field.

Paysafecash Issues

When using Paysafecash, ensure that you generate a voucher within the 12-hour window and that your Paysafecash account limits are sufficient. Avoid using the same voucher to send funds multiple times to different recipients. If you face issues, contact Skrill’s customer support for further assistance.

Bank Account Transfer Issues

For transfers to a bank account, ensure that the recipient's bank details are correct, including the account number, IBAN, SWIFT, and BIC codes. Incorrect details or sending to a corporate account instead of an individual account may cause the transfer to fail.

Payment from an individual to a business account in India requires a specific process. Ensure that you select the appropriate option during the transfer to avoid any errors.

Mobile Wallet Transfer Issues

When transferring to a mobile wallet, verify the mobile phone number for any formatting issues, such as an extra '0' after the country code. Mobile wallets have transaction limits, and the recipient should check these with their provider. If the wallet functionality is not enabled, the recipient should contact their mobile service operator to enable it.

Mastercard Transfer Issues

If the recipient's Mastercard details are incorrect or the card is ineligible to receive funds, the transfer may fail. The recipient should ensure their card is eligible for transfers by contacting their card issuer. In some cases, transfers might be pending for verification, so the recipient should complete the required verification steps to process the transaction.

Additional Note: We offer Skrill deposits at 5 and withdrawals at no cost. If you have any questions or require assistance with transferring funds, feel free to contact us. For more information, visit our profile page.