Troubleshooting Instagram Promotion Deletion

If you're having trouble deleting a promotion on Instagram, there are several potential reasons and steps you can take to resolve the issue.

Reasons for Unable to Delete a Promotion

There could be several reasons why you can't delete a promotion on Instagram. Here are some common scenarios and solutions:

Promotion Status

If the promotion is currently running, you may not be able to delete it until it has ended. While you can pause the promotion, deletion typically occurs after it concludes.

Account Type

Ensure your account is set up as a business or creator account. Personal accounts have limited advertising features and won't allow you to delete certain promotions.

App Glitch

Sometimes, the Instagram app may experience glitches. Try logging out and back in or updating the app to the latest version.

Ad Manager

If you created the promotion through Facebook's Ad Manager, you may need to manage it from there instead of the Instagram app.

Policies and Restrictions

Instagram has specific policies regarding promotions and ads. If your promotion violates any of these policies, it may not be deletable.

Steps to Delete a Promotion

If none of these reasons apply, consider reaching out to Instagram support for further assistance. Here are some steps you can follow:

1. Delete the Ad First

If your ad is still running, you need to delete the ad first:

Go to the post and select 'View Insights.' Scroll to the bottom of the insights and tap 'Delete Ad.' Once the ad is deleted, you can proceed to delete the promotion.

Note: If you have an outstanding payment, it won't allow you to delete anything until the payment is settled.

2. Pause the Promotion

Even if you pause the promotion, you won't be able to make further edits. Here’s how to do it:

Go to your Profile. Tap 'Promotions.' Select the promotion you wish to delete. Tap 'View Insights.' Scroll to the bottom and tap 'Delete Promotion.'

3. Manage Promoted Posts

To delete a promoted post's promotion, follow these steps:

Go to your promoted post on Instagram. Click 'View Insights.' At the bottom, you'll see an option to delete the promotion. Click that option and the unapproved promotion will end. You can then edit your caption and resubmit it for promotion.

4. Ads Created from Instagram App

If your ads were created from the Instagram app, they cannot be managed through Facebook Ads Manager. You can only delete them from the Instagram app.

If you follow these steps and still face issues, don't hesitate to reach out to Instagram support for further assistance.