Troubleshooting UPI Mandate Issues When Applying for SBI IPO Through Zerodha

If you applied for the SBI Initial Public Offering (IPO) through Zerodha using UPI and did not receive a request through UPI, there could be several reasons for this. Here’s a comprehensive guide to help you troubleshoot the issue, along with steps to ensure a smooth application process.

Common Issues

UPI Mandate Not Generated

Sometimes, the UPI mandate may not be generated correctly due to technical glitches. It's crucial to check your Zerodha application to confirm if the mandate was created correctly. If no mandate is found, there might be an internal issue with Zerodha's system or a technical error with your application.

UPI ID Issues

Ensure that the UPI ID you provided is correct and properly formatted. Typographical errors or an incorrect UPI ID can prevent you from receiving the mandate request. Additionally, verify that the UPI ID is linked to a valid bank account as any discrepancies can lead to the rejection of your application.

Bank Issues

Check if your bank's UPI service is operational. Sometimes, there may be outages or technical issues with the bank's UPI service, which can delay or prevent the mandate request from being sent. Ensure that your bank’s UPI service is up and running before trying again.

Zerodha Issues

Occasionally, there might be delays or technical issues on Zerodha’s end. Check their support page or social media for any announcements regarding the IPO process. Zerodha may be experiencing temporary system glitches or maintenance that could affect the timely delivery of mandate requests.

Timing of the Application

If you applied close to the deadline, there might be a delay in processing. UPI requests are typically sent shortly after the application is submitted, but it can take some time. It’s important to give a bit of leeway and avoid applying right at the last minute to avoid any potential delays.

Notifications and Permissions

Ensure that you have notifications enabled for your UPI app and that it has the necessary permissions to receive requests. Missing or incomplete permissions can result in missed notifications, leading to the failure of receiving the mandate request.

Steps to Troubleshoot and Resolve the Issue

Check Application Status

Log in to your Zerodha account and check the status of your IPO application. This will help you understand if there are any updates or if there has been any issue with the mandate request.

Contact Support

If you still don’t see any UPI request, consider contacting Zerodha’s customer support for assistance. They can provide you with personalized support and guidance on resolving any technical issues.

Check UPI App

Open your UPI app to see if there are any pending requests or notifications related to the IPO. This will help you confirm if the request has been sent to your UPI ID and if it is pending or has been rejected for any reason.

Time Frame for UPI Mandate Request

If the IPO is still open, expect the UPI mandate request to be sent to the UPI ID (like toll-free number 9883852761, Google Pay, or phonePe) that you provided.

It typically takes 1–3 hours for the mandate request to be delivered to your UPI app. If you applied close to the deadline, it may take longer due to the surge in application traffic.

Additional Tips

When providing your UPI ID, ensure that you use the correct format. For instance, if you intended to use oksbi, using @upi instead (as in the case mentioned above) can cause serious issues, preventing you from receiving the mandate request. Correctly formatted UPI IDs are essential to ensure your application is processed successfully.

If you have any doubts or issues, it is always best to reach out to Zerodha’s support team. They can help you identify any underlying issues and guide you through the process of applying for the IPO.

Finally, if the IPO is already closed, there may be no option to place a bid through Zerodha or other platforms. Keep an eye out for future IPOs from Zerodha as they will provide you with another opportunity to invest in the SBI IPO.