What Happens if I Don't Want to Pay Custom Charges on My DHL Parcel?

When shipping international packages, you may encounter situations where custom charges are applied, particularly for goods coming from countries with high import duties. If you decide you don't want to pay these charges, it's important to understand the potential consequences.

Refusal to Pay Custom Charges

Unwilling to pay the custom charges, you have the option to refuse the parcel. This will prevent it from being delivered to your address. Instead, DHL will send you a letter outlining the amount owing. In this case, refusing the parcel and requesting it be returned to the sender is the most straightforward course of action.

Implications of Ignoring Custom Charges

If you choose not to pay the custom charges, the parcel may sit unclaimed at the customs office. After a certain period, typically around five days, storage charges may begin to accrue at the rate of XX per day. Even if you refuse the parcel after this period, you will still be responsible for paying for the storage. Additionally, you could be charged for the return shipment to the sender, depending on the options checked on the waybill form.

Options for Handling Unclaimed Parcels

Another option is to get the parcel rejected. DHL will then send you a notification indicating the amount owed. Depending on your location and logistics, you could also ask DHL to forward your parcel to one of its offices in a neighboring country. Collecting the parcel there could be more convenient, particularly if you are near a border. When you take the parcel into your luggage to cross the border, it might pass duty-free within your personal import limits.

Consequences of Non-Payment

Not paying the custom charges will result in the parcel not being delivered. In such a case, it is likely to be returned to the sender. You should always keep a record of any notifications or letters related to the parcel, as these can serve as proof of your intention to refuse the shipment.

Conclusion

Dealing with custom charges on international parcels can be challenging. However, understanding the available options and potential consequences can help you make informed decisions. Always consider the best course of action to ensure the parcel is handled properly and minimize any additional costs.