What to Do When Your Parcel Shows Delivered But You Haven't Received It

Today, it's not uncommon for delivery tracking status to show that a parcel has been successfully delivered, yet the package remains unaccounted for. This can cause quite a bit of confusion and frustration. Here’s a comprehensive guide on what steps you can take to resolve the situation.

Check Your Surroundings

The first step is to survey your immediate surroundings. Sometimes parcels are left in unexpected places. Check your porch, garage, and any other areas where deliveries are typically made. It’s also a good idea to ask your neighbors if they saw the delivery or if the package might be with them.

Contact the Shipping Carrier

If you’ve confirmed that the package should have been delivered to your address, reach out to the shipping carrier. Carriers like FedEx, UPS, and USPS can provide more details about the delivery location. They might have mistakenly left it at a different location or in an insecure spot.

Check with Neighbors

If you’re still unable to locate the package, don’t hesitate to ask your neighbors. They might have received your package by mistake or observed the delivery. This can provide valuable insights into the whereabouts of your parcel.

Contact the Seller

If all else fails and you still can't locate the package, contact the seller or retailer. Many online platforms have policies in place for handling lost or missing packages. They can assist you in filing a claim or resolving the issue.

File a Claim

If the package is confirmed as lost, both the shipping carrier and the seller can help you file a claim for the missing item. It’s important to gather all relevant information and follow the procedures closely.

Report to Authorities

If you suspect theft, report the incident to your local authorities. They can provide guidance and take further action. Make sure to document any suspicious activities and keep detailed records.

Monitor for Updates

Keep an eye on your tracking information for any updates. Sometimes, delivery issues can be resolved with timely communication and follow-up.

Be Wary of Scams

Be on the lookout for any unsolicited messages, whether it’s a text or email. If you receive a message about a package you did not order or did not purchase, it could be a scam. Always be cautious when responding to such messages. NEVER accept a package you did not order or respond to messages about items you did not buy.

Take Action Promptly

Taking prompt action is key. Communicate with the shipping carrier, seller, and neighbors, and stay vigilant. Do not hesitate to report suspicious activity to the authorities if you suspect theft. These steps can help resolve the issue more effectively.

If you received a message saying 'USPS' or any other delivery company claims your package is 'delivered' but you never ordered anything, it is likely a scam. Do not respond to such messages or click on any links.

Summary

When a parcel shows as delivered but you haven’t received it, take the following steps: check your surroundings, contact the carrier, check with neighbors, contact the seller, file a claim if necessary, and report to authorities if you suspect theft. Stay vigilant and take action promptly to avoid further complications.