Why Is My 2013 Tesla Model S 60 No Longer Receiving Free Supercharging?

For many Tesla owners, the free supercharging was a significant benefit, especially for the 2013 Model S 60. However, it's not uncommon to encounter situations where free supercharging stops working for no apparent reason. If you're facing this issue, it's important to understand the possible causes and what you can do to resolve it. Here, we'll explore the potential reasons and what you should consider doing to address this problem.

Understanding the Supercharging System in Your 2013 Tesla Model S 60

The 2013 Model S 60 came with the option to purchase free supercharging, which was an attractive feature for many buyers due to its convenience and cost savings. However, owning the hardware for free supercharging is not the same as having the service activated. For the supercharging service to work, the purchase of an annual subscription is required, typically costing around $2,000 when the car was ordered. Therefore, if your model S 60 had this feature pre-installed, you should still have the ability to activate it through a subscription.

Potential Reasons for No Supercharging

There could be several reasons why your 2013 Tesla Model S 60 is no longer receiving free supercharging. Here are some possibilities:

Subscription Not Activated: The most common issue is that you never activated the free supercharging subscription. Even if the hardware was pre-installed, if you did not follow through with the purchase of the subscription, the feature won't work. Expired Subscription: You may have an active subscription, but if it has expired, you won't be able to use the free supercharging. Error or Incompatibility: There might be an issue with the software or incompatibility with your specific car model. Tesla regularly updates its systems, and sometimes changes can lead to such issues. Hardware Issue: Although the hardware was pre-installed, there could be a hardware issue or malfunction, requiring service or replacement. Tesla's Policies: Tesla may have enforced their policies and deactivated the feature, especially if you did not follow through with the subscription payment.

What You Should Do Next

Here are steps you can take to resolve this issue:

Check Your Subscription Status: Log in to your Tesla account to check if your subscription is active. Ensure that you have paid for the subscription and that it is still valid. Contact Tesla Customer Service: Reach out to Tesla's customer service team to understand whether you have the necessary subscription and if there are any other reasons why the feature isn't working. They can provide specific guidance for your car model. Review Recent Updates: Check if there have been any recent software updates that might have affected the supercharging feature. Tesla provides updates to improve performance and address issues, but sometimes these updates can cause temporary glitches. Contact Your Dealership: If your local Tesla dealership has knowledge about your specific car, they can give you more personalized advice and support.

Conclusion

If your 2013 Tesla Model S 60 is not receiving free supercharging, it is important to first check if you have activated the subscription and ensure that it is still valid. If you have done so, consider reaching out to Tesla's customer service for further guidance. There could be a variety of reasons for the issue, and the experts at Tesla can provide the best solution for your specific situation.